We have a strict 24 hour cancellation, missed, or late rescheduled appointment policy. Clients will incur 100% of the service fee to the credit card on file or invoiced for payment before rescheduling another appointment. On file Gift Certificates/Cards may be used for cancellation fees. Prepaid online appointments will receive credit for rescheduled appointment as long as it follows our 24 hour cancellation policy. Arrivals over 15 minutes late may be rescheduled and missed appointment will be charged 100% of the service fee. Packages can not be transferred to other clients or used for group bookings. Bookings of 3 or more people require a 50% non refundable deposit. A 20% gratuity will be assessed for groups of 3 or more. Discounts may not be used on pre-discounted packages and specials. Appointments scheduled 4 days before or after Valentine's Day or Mother's Day require a non-refundable deposit. In addition, these holidays have a mandatory 20% gratuity.
If you are having an issue using your gift card with our online booking please call us at 912.356.5408 to get scheduled. We will not refund credit cards for prepaid appointments if presenting a gift card at the time of service. Gift cards may be used for future dates in this instance. While most card and gift certificate numbers will go through sometimes the system does not recognize them. When in doubt please call us. We are here to help you.
Yes. In the event that you book online and need to cancel or reschedule your appointment please call us to assist you with that process. All pre-paid appointment will receive a credit to use in the future in the event of cancellation or reschedule outside of our 24 hour policy.
Yes. All appointments must be secured with a credit, debit, or valid gift card.
We are not responsible for any lost or stolen gift cards/certificates. Gift card/certificates are considered cash once purchased and will not be reimbursed due to client negligence. If a person is unable or does not want to use a gift card/certificate, they may transfer it to someone else.. We will not accept expired gift cards/certificates. Client must have the gift card/certificate at the time of checkout or be prepared to pay fees in another form.
Yes. This is to ensure we maintain Ga law requirements and are able to best serve your individual needs. Our forms save online, no need to print them. We do not have paper forms in office to fill out.
Yes. There is a large free parking area on site.
Yes. Please call us at 912.356.5408 to check our availability and pricing for your group's needs.
Yes. We require that you be past 12 weeks and have no medical complications. If you are considered a "high-risk pregnancy," Please provide a doctor's note authorizing massage.