FAQS

What is your booking and cancellation policy?

We have a strict 24 hour cancellation, missed, or late rescheduled appointment policy. Clients will incur 100% of the service fee to the credit card on file or invoiced for payment before rescheduling another appointment. On file Gift Certificates/Cards may be used for cancellation fees. Prepaid online appointments will receive credit for rescheduled appointment as long as it follows our 24 hour cancellation policy. Arrivals over 15 minutes late may be rescheduled and missed appointment will be charged 100% of the service fee. Packages can not be transferred to other clients or used for group bookings. Bookings of 3 or more people require a 50% non refundable deposit. A 20% gratuity will be assessed for groups of 3 or more. Discounts may not be used on pre-discounted packages and specials. Appointments scheduled 4 days before or after Valentine's Day or Mother's Day require a non-refundable deposit. In addition, these holidays have a mandatory 20% gratuity.

I am having trouble with a gift card online when booking my appointment, what should I do?

If you are having an issue using your gift card with our online booking please call us at 912.356.5408 to get scheduled. We will not refund credit cards for prepaid appointments if presenting a gift card at the time of service. Gift cards may be used for future dates in this instance. While most card and gift certificate numbers will go through sometimes the system does not recognize them. When in doubt please call us. We are here to help you.

Do all online appointments require pre-payment?

Yes. In the event that you book online and need to cancel or reschedule your appointment please call us to assist you with that process. All pre-paid appointment will receive a credit to use in the future in the event of cancellation or reschedule outside of our 24 hour policy.  

Is a credit card required to book an appointment?

Yes. All appointments must be secured with a credit, debit, or valid gift card.

What is your Gift Certificate/ Card Policy?

We are not responsible for any lost or stolen gift cards/certificates. Gift card/certificates are considered cash once purchased and will not be reimbursed due to client negligence. If a person is unable or does not want to use a gift card/certificate, they may transfer it to someone else.. We will not accept expired gift cards/certificates. Client must have the gift card/certificate at the time of checkout or be prepared to pay fees in another form.

Do I need to fill out forms for my appointments?

Yes. This is to ensure we maintain Ga law requirements and are able to best serve your individual needs. Our forms save online, no need to print them. We do not have paper forms in office to fill out.

Can I be denied service?
  1. Yes. In some instances we may refuse service/s if we suspect that you have over indulged in legal or illegal substances to prevent illness and complications during massage. We have a strict no-odor policy. This policy covers body odor, marijuana and cigarette smoke, as well as strong perfumes. Such odors can significantly detract from the experience of fellow guests, especially those with asthma or allergies. If you arrive for your appointment with any of these strong odors, we will deny services and you will be charged the full amount of the scheduled services.

  2. Therapist will end sessions immediately if inappropriate comments or actions take place by client during service. Client will remain liable for payment of services and banned permanently from the office.


Do you have Parking?

Yes. There is a large free parking area on site.

Can you accommadate groups?

Yes. Please call us at 912.356.5408 to check our availability and pricing for your group's needs.

Can I get a massage while pregnant?

Yes. We require that you be past 12 weeks and have no medical complications. If you are considered a "high-risk pregnancy," Please provide a doctor's note authorizing massage.